Preparing for the PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Exam is a crucial step for professionals aiming to validate their expertise in implementing Pega Customer Service applications. To help you succeed, PassQuestion offers the latest PEGACPCSD24V1 Certified Pega Customer Service Developer 24 exam questions, ensuring you are well-prepared and confident to tackle the test. These updated resources provide insights into the exam structure, focus areas, and question types, allowing you to streamline your preparation effectively. This milestone will not only enhance your skills but also elevate your career in the Pega ecosystem.

Overview of the PEGACPCSD24V1 Certification

Who is it for?

The Certified Pega Customer Service Developer '24 certification is designed for System Architects and Senior System Architects specializing in Pega Customer Service applications. This certification validates your ability to implement advanced customer service solutions, ensuring customer satisfaction and operational efficiency.

Exam Details

• Exam Code: PEGACPCSD24V1

• Number of Questions: 50 Questions

• Duration: 90 Minutes

• Passing Score: 65%

• Languages: English

• Prerequisites: Customer Service Developer

Exam Structure and Key Topics

Case Management (10%)

• Service requests

• Customer Service case creation best practices

• Customer Service case template

User Experience (20%)

• Constellation UX best practices

• Composite best practices

• Composite tabs

Data Integration (15%)

• Common Data Model

• Entity Relationships

• Storage Options

Channels (15%)

• Pega Call

• Pega Digital Messaging

• Pega Voice AI

• Email bots

Application Development (15%)

• Center out architecture

• Coexistence

• Modular Enterprise Reuse

• Pega approach to Application Development

Reporting (5%)

• Insights

• Dashboards

Interaction Management (15%)

• Dialogs

• Pega Knowledge

• Business Conditions

• Customer Verification

• Suggesting content to agents

Business Outcomes (5%)

• Contact center foundations

• Contact center value drivers

Preparation Tips for the PEGACPCSD24V1 Exam

Importance of Hands-On Practice

• Practical exposure to Pega tools and platforms is essential. Focus on real-world applications of case management and customer interaction strategies.

Leverage PassQuestion Resources

• The latest PassQuestion exam questions are a game-changer. They align closely with the exam topics, offering practice tests and detailed explanations that enhance your understanding.

Effective Time Management

• Create a study schedule that allocates ample time for each exam domain. Break your preparation into manageable chunks to maintain focus.

View Online Certified Pega Customer Service Developer 24 PEGACPCSD24V1 Free Questions

1. What are the advantages of using cloud storage over traditional on-premises storage? (Choose Three)
A. Scalability
B. Physical security
C. Accessibility
D. Cost-effectiveness
E. Limited storage capacity
Answer: A, C, D

2. How does Pega's Direct Capture of Objectives (DCO) enhance the application development process?
A. By reducing the need for developer input
B. By ensuring that business objectives are captured directly and accurately
C. By eliminating the need for testing
D. By focusing solely on technical requirements
Answer: B

3. In what way do Case Types interact with entities in the Common Data Model? (Choose Two)
A. Case Types define workflows that interact with entities
B. Case Types are unrelated to entities
C. Case Types provide security layers for entities
D. Case Types utilize entities to store case-specific data
Answer: A, D

4. What is an advanced technique for improving user experience in web applications?
A. Using static HTML without any interactivity
B. Implementing personalized user journeys using data analytics
C. Disabling keyboard shortcuts
D. Removing responsive design features
Answer: B

5. Which activities are integral to Pega’s approach to application development? (Choose Three)
A. Direct Capture of Objectives (DCO)
B. Implementing ad-hoc workflows
C. Utilizing agile methodologies
D. Conducting automated testing
E. Relying on manual code reviews
Answer: A, C, D

6. Which best practice is essential for efficient case creation in Pega Customer Service?
A. Custom coding for each new case
B. Using predefined templates
C. Manual assignment of cases
D. Ignoring duplicate case detection
Answer: B

7. Which Pega feature facilitates data integration by defining a common structure for data exchange?
A. Data Pages
B. Data Transforms
C. Integration Designer
D. Connectors
Answer: C

8. Which feature is critical when configuring Messaging AI in Pega?
A. Setting up rule-based responses
B. Defining custom AI models
C. Integrating email plugins
D. Customizing user interface themes
Answer: B

9. In Pega, what are some configuration options available to enhance service request processing? (Choose Three)
A. Setting up service level agreements (SLAs)
B. Defining access control levels
C. Customizing user avatars
D. Automating task assignments
E. Enabling real-time collaboration tools
Answer: A, B, D

10. How can Messaging AI be configured to improve customer service in Pega?
A. By setting up manual response rules
B. By defining custom AI models
C. By disabling automated workflows
D. By integrating with social media
Answer: B